Uncategorised

Print

Consulting Times

on .

 
 
Monday - Friday   08h00 - 19h00 
Saturday   08h00 - 13h00 
    17h00 - 18h00 
Sunday & Public Holidays
  09h00 - 12h00 
  17h00 - 18h00 

Tel.  011 849-8811

125 Pretoria Road, Rynfield, Benoni

pet gallery

Print

Terms and Conditions

on .

About our online Vetshop

Our online Vetshop is a facility provided on our website to enable us to place orders for veterinary and animal related products from our on-site Vetshop once you have purchased it on our online Vetshop, and have it ready for you to collect or alternatively deliver it to the address specified by you during the purchasing process. If we don't have an item on our site, it may be because we carry the item in our on-site Vetshop but not in our online Vetshop. You are welcome to contact us in such event and we will check if we have stock of your requested item or whether this can be sourced for you if a non-standard stock item.

Use of this website

You may only use this website to browse the content, make legitimate purchases and shall not use this website for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. Rynfield Veterinary Hospital cannot be held liable for misuse of prescription products purchased on this site. This website and the content provided on this website may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Deep-linking, embedding or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Our rights

We may:

Modify or withdraw, temporarily or permanently, the website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

Change these Conditions from time to time, and your continued use of the website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

We will use our reasonable endeavours to maintain the website. The website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the website or because of a failure, suspension or withdrawal of all or part of the website due to circumstances beyond our control.

Delivery policy

When you click to make a purchase with us legal obligations arise and your right to a refund of monies charged to your credit card or paid in any other way agreed by us, is limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. We are not responsible for delayed deliveries caused by suppliers or any delays caused by any problems which may arise due to the sourcing of goods. If delivery is made and you are not available at the address and/or your phone number is not working - resulting in the delivery being returned to us - the customer will be liable for delivery costs due to non-availability and will be required to collect the order from the veterinary practice's specified physical address. All risk in and to all goods shall pass to you on delivery thereof. You hereby confirm that the goods on the tax invoice issued duly represent the goods and services ordered by you at the prices agreed to by you and where delivery will take place that goods will be inspected and that you will ensure that these conform in all respects to the quality and quantity ordered and are free from any defects. Any delivery note (copy or original) signed by you or your authorised representative shall be prima facie proof that delivery was made to you. We will be entitled to split the delivery of the goods ordered in the quantities and on the dates we decide with your prior consent, which consent shall not be unreasonably withheld. In the event that you choose to engage your own third party to transport the goods, you indemnify us against any claims of any nature whatsoever that may arise from such an agreement. We will be entitled to engage a third party on our behalf to transport all goods purchased by you to the delivery address stipulated by you. We cannot guarantee that the goods will be dispatched or delivered on any particular date and time, you will have no claim against us in respect of any loss occasioned by any reasonable delay in dispatch or delivery of any goods ordered, nor may you cancel any order by reason of such reasonable delay.

Ownership and risk

Ownership in all goods sold and delivered shall remain vested in Rynfield Veterinary Hospital until the full purchase price has been paid.

Warranties and indemnity

Goods may be guaranteed under the manufacturer's product specific warranties only, and all other guarantees and warranties including common law guarantees and warranties in relation to goods are hereby specifically excluded by us. All guarantees are immediately null and void should any goods be tampered with or should the "seals" on the goods be broken by anyone other than us, or should the goods be applied outside the manufacturer's specifications. To be valid, guarantee claims must be supported by the original tax invoice and the goods must be in their original packaging and must be accompanied by all accessories and manuals which must be intact. All items must be returned in "as new" condition. No warranties whether express or implied shall apply, other than those provided in these terms and condition. We specifically disclaim the implied warranty of merchantability and fitness for a particular purpose. No representation or warranty, including but not limited to statements of capacity, suitability for use or performance made by our employees shall be considered to be a warranty by us. Any such statements made shall not give rise to any liability or whatsoever nature on our part, our employees, subcontractors or subsidiaries. We will not be liable to you for any loss, damage or expense of any nature, whether direct, special, indirect or consequential, including but not limited to loss of health arising out of our distribution's performance or your use of the goods. You indemnify and hold us (including our employees or subcontractors) harmless against all claims of whatsoever nature that may be brought or threatened against us by any third party arising from or in connection with any defect, latent or otherwise in any of the goods supplied by us.

Payment options

All transactions will be processed in South African Rands (ZAR). Our online Vetshop is setup for "Offline Payment". You will be required to make payment by EFT before any online order will be made available for collection at our on-site Vetshop or for delivery to your chosen delivery address. Payment can be made by EFT or by Credit Card when collecting your order.

Security policy

We currently only provide an "Offline Payment" option for purchases through our online Vetshop. Payment can be made by EFT on or before delivery or collection of your order. Payment can also be made by credit card at our on-site Vetshop when collecting your order through our normal POS system.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Electronic communications

When you visit our online Vetshop or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. Such communications may be facilitated by third parties. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Rynfield Veterinary Clinic Inc. or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Rynfield Veterinary Clinic Inc. and protected by international copyright laws. All software used on this site is the property of Rynfield Veterinary Clinic Inc. or its software suppliers and protected by international copyright laws.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Our online Vetshop sells products to adults, who can purchase with a credit card. If you are under 18, you may use our online Vetshop only with involvement of a parent or guardian. We and our providers/affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in our physical facility or for other providers of the same product in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before delivery or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and delivered through our online Vetshop. Your purchases are charged at the time you place your order.

Due to the popularity of some products or services, our suppliers may not always have products or service ordered by you in stock. We will accept orders for out of stock products or services to ensure that you will be the first to receive the item once it becomes available. If the products and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available, or place a backorder. Once the products or services become available, it will be delivered to you.

We reserve the right to cancel an order at any time.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS WEBSITE IS PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM US OR THROUGH OUR THIRD PARTY PROVIDERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN PROVINCIAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

NEITHER US, NOR OUR DIRECTORS, MEMBERS, OWNERS, EMPLOYEES, OFFICERS, SUPPLIERS OR SERVICE PROVIDERS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR ONLINE VETSHOP WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR ONLINE VETSHOP WEBSITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY SOUTH AFRICAN LAW, WE AND OUR DIRECTORS, MEMBERS, OWNERS, EMPLOYEES, OFFICERS, SUPPLIERS, OR SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM US OR THIRD PARTY PROVIDERS ARE FREE OF VIRUSES OR OTHER HARMFUL CODE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

IN NO EVENT SHALL WE, OUR DIRECTORS, MEMBERS, OWNERS, EMPLOYEES, OFFICERS, OR OUR SUPPLIERS OR SERVICE PROVIDERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OUR WEBSITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE). OUR LIABILITY AND THAT OF OUR DIRECTORS, MEMBERS, OWNER , EMPLOYEES, OFFICERS, SUPPLIERS, AND SERVICE PROVIDERS TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO R500.00.

Last Update: 19 December 2013

Print

Privacy Policy

on .

SMART Business Solutions provides and manages the portal through which Rynfield Veterinary Hospital makes thieir online Vetshop available. Your privacy is important to both SMART Business Solutions and Rynfield Veterinary Hospital, so we've developed this Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Rynfield Veterinary Hospital or an affiliated company. Rynfield Veterinary Hospital and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising.

Here are some examples of the types of personal information Rynfield Veterinary Hospital may collect and how we may use it.

What personal information we collect

When you create an account with Rynfield Veterinary Hospital, apply for prescription products, purchase a product, or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.

When you invite others to join you on Rynfield Veterinary Hospital forums, Rynfield Veterinary Hospital may collect the information you provide about those people such as name, mailing address, email address, and phone number.

How we use your personal information

The personal information we collect allows us to keep you posted on Rynfield Veterinary Hospital's latest product announcements, updates, and upcoming events. It also helps us to improve our services, content, and advertising. If you don't want to be on our mailing list, you can opt out anytime by updating your preferences.

We also use personal information to help us develop, deliver, and improve our products, services, content, and advertising.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Rynfield Veterinary Hospital, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Rynfield Veterinary Hospital's products, services, and customer communications.

Collection and Use of Non-Personal Information

We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Rynfield Veterinary Hospital's website, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. Rynfield Veterinary Hospital may use this information in our marketing and advertising services.

In some of our email messages, we use a "click-through URL" linked to content on the Rynfield Veterinary Hospital website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Disclosure to Third Parties

At times Rynfield Veterinary Hospital may make certain personal information available to strategic partners that work with Rynfield Veterinary Hospital to provide products and services, or that help Rynfield Veterinary Hospital market to customers. Personal information will only be shared by Rynfield Veterinary Hospital to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers

Rynfield Veterinary Hospital shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Rynfield Veterinary Hospital operates.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Rynfield Veterinary Hospital to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganisation, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Rynfield Veterinary Hospital takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.

Rynfield Veterinary Hospital online services such as the Rynfield Veterinary Hospital Online Vetshop use Secure Sockets Layer (SSL) encryption pages where vital personal information is collected. To make purchases from these services, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal information while it's transmitted over the Internet.

When you use some Rynfield Veterinary Hospital products, services, or post on a Rynfield Veterinary Hospital forum, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Integrity and Retention of Personal Information

Rynfield Veterinary Hospital makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account on Rynfield Veterinary Hospital's Online Vetshop page. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if Rynfield Veterinary Hospital is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through contact with Rynfield Veterinary Hospital.

Children

We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.

Third-Party Sites and Services

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Our Company-wide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to Rynfield Veterinary Hospital employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have any questions or concerns about Rynfield Veterinary Hospital's Privacy Policy or data processing, please contact us.

Rynfield Veterinary Hospital may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes. By registering on our online shop, you provide your consent to allowing us to communicate various messages relating to promotions, special offers, discounts and the like associated with our online shop. The form of communication will include but will not be limited to electronic mail, mobile communications (SMS), telephone calls and direct mail.

Last updated: 19 December 2013

Print

Online Vetshop Operations

on .

How to order online

You can order from our online Vetshop any time of the day or night.

Once you have submitted your order, you will receive a pro-forma invoice via email at the email address you used when creating your online order. This pro-forma invoice will reflect the products ordered as well as the amount payable for your order.

You will receive an email within 24 hours (weekdays) confirming stock availability for your order.  An invoice will be attached to the email requesting payment for your order and that a confirmation of payment be sent through to our accounts department on This email address is being protected from spambots. You need JavaScript enabled to view it.. Payment is required within 48 hours to avoid the ordered stock items being placed back on the Vetshop shelf.

Collection Information

Once payment has been received and confirmed, your order will be available for collection at Rynfield Veterinary Hospital during normal business hours.

We will be launching a delivery service early in 2014. If you wish to have your suburb included on the list of suburbs for delivery of orders, then please advise us accordingly via email on This email address is being protected from spambots. You need JavaScript enabled to view it.. See our collection times below.

Collection Times

Monday   08h00 - 18h00 
Tuesday    08h00 - 18h00 
Wednesday    08h00 - 18h00 
Thursday    08h00 - 18h00 
Friday   08h00 - 18h00 
Saturday   08h00 - 13h00 
    17h00 - 18h00 
Sunday   17h00 - 18h00 
Public Holiday   17h00 - 18h00 

Returns

xxxxxxxxxx

Need Help Finding A Product

Please note that our onsite Vetshop at Rynfield Veterinary Hospital carries a full range of Vetshop products from cat and dog food, to animal treats, accessories and medication. Not all of these products are listed in our online Vetshop. If you are looking for a product that is not listed in our online Vetshop, then please contact us to hear if we have the product as a standard product in a walk-in Vetshop or whether the product can be ordered should we not carry the requested product as a standard stock item.

404: Not Found

Sorry, but the content you requested could not be found

Supplier Brands in Store

  • Purina
  • acana
  • daro
  • dogsense
  • eukanuba
  • hills
  • iams
  • marltons
  • maxhealth_dog_food
  • opti_woof_dog_food
  • royal_canin
  • supervet
  • ultra_dog
  • vets_choice

Latest News